Refund Policy

Last Updated October 13, 2025

Contact Information

For any inquiries related to refunds or cancellations, please contact Boca Health at info@joinbocahealth.com or call us at 1-843-410-1060.

Refund Eligibility

1. Not Approved for Treatment

If a licensed provider reviews your intake and determines that treatment is not appropriate — so that no prescription is issued — you will receive a full (100%) refund of any amount charged, and no professional fee applies.

2. Cancellation Policy

If the patient wishes to cancel and the provider-led health review is completed and a prescription has been written, Boca Health may refund the total amount paid, less a $50 professional fee.

This will only apply if the patient sends a written notice via email to info@joinbocahealth.com within 24 hours from the time the provider-led health review was completed.

3. Post-Dispatch

Due to the nature of compounded medications and in accordance with pharmacy regulations, dispensed medications are non-refundable. If you have concerns about your medication or suspect a dispensing error, please contact the dispensing pharmacy within 48 hours of receiving your medication.

Note: The dispensing pharmacy contact information can be found on the prescription label.

Replacement Policy

Once a delivery confirmation is recorded by the carrier, the fulfillment of the order is considered complete. Please note that we are unable to reship medications for orders that have been marked as delivered by the carrier.

If a patient reports non-receipt of a medication despite the delivery confirmation, the patient will be required to pay for a new order but can file a claim directly with the courier for any lost or stolen packages.

This policy ensures our commitment to providing exceptional service while respecting the professional guidelines of our practice. For further details, please visit our website at www.getcontourhealth.com.

Contact Us

If you have any questions about this Refund Policy, please contact us at:

Email: info@joinbocahealth.com

Phone: 1-843-410-1060

Address:
Boca Health
1022 Carolina Blvd
Isle Of Palms, SC 29451